IMPORTANT - COVID-19 VIRUS IMPLICATIONS
*WE ARE STILL SHIPPING. ONLINE STORES ARE NOT TOLD TO LOCK DOWN FOR THE TIME BEING.
WE ARE STILL PROCESSING ORDERS AND WILL DO SO AS LONG AS WE FEEL WE CAN SAFELY DO SO.*
In these difficult times we are taking the safety of our team seriously. To ensure everyone can work in a safe environment, we have taken precautions to keep anyone in the team separated. However, this may cause some delays as we process orders.
As it stands today (things may change and we review this daily) we guarantee that we will send orders within 3 working days of them being placed. In reality it may be much quicker, and in many cases still the same day, but we have moved to a 3 day commitment so you know where you stand.
Orders must be placed through the website as we have a limited team in the office.
If you have a product question, and can’t find the information on our website, email us on support@metalclay.co.uk - at the moment we can only offer call backs for ordering problems.
Please note that delivery services, will also be affected and we can not guarantee any delivery times at the moment. For information on Royal Mail’s delivery status during Coronavirus outbreak:
https://www.royalmail.com/coronavirus
For information on DPD's delivery status:
https://www.dpd.co.uk/content/products_services/covid-19-bulletins.jsp
