Don't worry, we should be able to sort that out quickly.
Please, don't set up a new account, eventually you will run out of emails to use, and you will lose your whole order history. By following the steps below you can have a new password within a few minutes.
If you have any problems at all, email and ask us to reset it for you, we'll respond as soon as possible (between 9am-5pm Mon-Fri) with a new password. Or, call us and we'll reset it whilst you're on the phone.
We're trying to make this a faster process, but are limited to what our e-commerce system is allowing us. In the meantime we can only apologise for the seemingly extra uneccessary step.
If you copy and paste your new password, make sure you don't copy any blank spaces or it won't work. If the system doesn't recognise it, try typing it by hand.
We recommend you change the automated password to something a little easier to remember. To do this, sign in and go to 'Your Account Details', where you can change it easily. If you are already signed in, click on the top orange button on the right, which says 'Log-In/Register', then go to 'Your Account Details'.