Help! I've forgotten my password and I need to place an order!!

Don't worry, we should be able to sort that out quickly.

Please, don't set up a new account, eventually you will run out of emails to use, and you will lose your whole order history. By following the steps below you can have a new password within a few minutes.

If you have any problems at all, email and ask us to reset it for you, we'll respond as soon as possible (between 9am-5pm Mon-Fri) with a new password. Or, call us and we'll reset it whilst you're on the phone.



1. First of all, read through the steps below. When you've read them all, there is a link to click to get you started
2. Once you've clicked the link and been taken to the password page, please fill in your email where asked to. The system will now email you a link to verify your email address. 

3. Go to your email and click on the link you have been sent, this will take you back to the log-in page. You will see a small green box with a message telling you a new password has been sent. 


4. Go back to your email and you should find a new email with your new password (this usually arrives straight away but can sometimes be a little delayed with some email providers).


5. Ok, now that you have read through all the steps, go ahead and click here to go to the page where you reset your password.

We're trying to make this a faster process, but are limited to what our e-commerce system is allowing us. In the meantime we can only apologise for the seemingly extra uneccessary step.



IMPORTANT

If you copy and paste your new password, make sure you don't copy any blank spaces or it won't work. If the system doesn't recognise it, try typing it by hand.



We recommend you change the automated password to something a little easier to remember. To do this, sign in and go to 'Your Account Details', where you can change it easily. If you are already signed in, click on the top orange button on the right, which says 'Log-In/Register', then go to 'Your Account Details'.