Help! I've forgotten my password and I need to place an order!!
Don't worry, we should be able to sort that out quickly.
Please, don't set up a new account, eventually you will run out of emails to use, and you will lose your whole order history. By following the steps below you can have a new password within a few minutes.
You can also call us and we'll reset it whilst you're on the phone.
If you have any problems at all and we're not available on the phone, please email firstname.lastname@example.org and ask us to reset it for you, we'll respond as soon as possible (between 8.30am-4.30pm Mon-Fri) with a new password.
You will first get an email to verify your email address, once you click the link in that email, you will be sent a second email with the reset password link.
If you copy and paste your new password, make sure you don't copy any blank spaces (before or after the password) or it won't work. If the system doesn't recognise it, try typing it by hand.