Here you'll find our delivery charges. Please note, under certain circumstances the shipping cost might differ from what is shown below, or some of the options might not be available. It could be that your order is very heavy or large, or you might live in a remote area, or we might have to use a different courier - if this is the case and it will affect your cost or delivery time, we will contact you before proceeding with your order.
UK MAINLAND SHIPPING
(England, Scotland & Wales excluding Scottish Highlands, Northern Ireland, and Islands)
By choosing the DPD NEXT DAY option you can follow every step of your parcel's journey. You'll be notified via text and email and will be given a delivery window (no more waiting in all day!). You can watch where the driver and your parcel is on a real-time map, and, it will even tell you your driver's name.
It also gives you the control to amend the delivery, with "in-flight" options like:
- select an alternative delivery date
- opt for delivery to a nominated neighbour
- have the parcel left in a safe place
- collect the parcel from a local DPD Pickup Shop
- upgrade to delivery before 12
When using this shipping option, enter your mobile number, and you'll receive a text on the morning of delivery. And there is an added bonus with this shipping option; in the unlikely event your parcel goes missing, we will send a replacement faster - see the section below about missing parcels.
WATCH THIS VIDEO GIVING YOU A QUICK INTRODUCTION TO THE DPD NEXT WORKING DAY DELIVERY OPTION
SHIPPING TO NON-MAINLAND UK (IRELAND, SCOTTISH HIGHLANDS, CHANNEL ISLANDS, ISLE OF MAN, ISLE OF WIGHT)
Shipping starts from £3.95, priced by weight.
The shopping cart will automatically calculate the shipping cost when you check out. However, it is an estimate, and on rare occasions the true shipping cost will be higher than this, if this is the case we will contact you with the correct shipping cost before proceeding with your order.
SHIPPING OUTSIDE THE UK
Shipping starts from £3.95, priced by weight
Parcels will require a signature on delivery. We do not ship to PO addresses.
The shopping cart will automatically calculate the shipping cost when you check out. Please note - this is an estimate, and on rare occasions the true shipping cost will be higher than this, if this is the case we will contact you with the correct shipping cost before proceeding with your order. Sometimes shipping costs changes to some countries, or some services are no longer available to us, causing the cost to be different than what is set on our site.
We will not charge UK VAT on your order. If you register an account and set a shipping address outside the UK, the website will automatically show you prices excluding UK VAT.
Please note there may be import and custom charges applied your end before the parcel is released, these are out of our hands, and depend on your local Customs and Border Control. This vary from country to country so we recommend you research your country's import rules and charges. if you are in the EU, you can find more information here: https://ec.europa.eu/taxation_customs/individuals/buying-goods-services-online-personal-use/buying-goods/buying-goods-online-coming-from-a-noneu-union-country_en
ORDERS LOST IN TRANSIT
UPDATE TO THE TEXT BELOW - THE CURRENT PANDEMIC AND BREXIT IS CAUSING REGULAR DELAYS. PLEASE BE AWARE PARCELS ARE TAKING LONGER THAN NORMAL TO REACH OUR CUSTOMERS, ESPECIALLY IF SHIPPED OUTSIDE THE UK.
Sometimes orders go missing. Sadly this is out of our control and it is incredibly frustrating for you as well as us. We have selected a small group of reliable shipping suppliers to avoid this as much as possible. If the worst happens, these are our standard timings:
Royal Mail only class a parcel as missing after 15 working days have passed, so this is how long we need to wait to before we can help you. If you don't want to wait that long, you can choose the DPD NEXT DAY shipping option. Then we will resend (or refund) your order after only 7 days.
Please note that on rare occasions, a product might have sold out since you placed the order - if that happens and you don’t want to wait until it is back in stock, we'll refund you.