Super fast delivery as always and fabulous customer service. This vacuum is a must have! I was using a workshop wet/dry vac that was very cheap, and well you get what you pay for, a ringing headache from the noise and a bag that clogged up all the time! To be fair it was not designed for what I was using it for, now I have upgraded to the proper JoolTool Pro vacuum I wish I had done so long ago. It is as it states in the description, super quiet, the decibel rating is really low so while it still does make noise it is no where near as loud as a normal vacuum, it does not hurt your ears or give you a headache. The bag to catch your particles takes a few minutes to change, you have to undo 6 screws on top of the casing, pull the old one out and slide on the new, very simple, this can also be sent in to the refiners to recover the precious metal. The machine is weighty, no worry about it falling over at around 9kg, has an easy carry handle on top making it easy to lift and move and is delivered in a super sturdy double corrugate box. All in all, fabulous design and well worth it.